Outline

How IT can produce business outcomes

 * 1) Breaking out of the traditional time vs. cost. vs. risk "trade-off" game
 * 2) Aligning with the business
 * a. Getting alignment
 * b. Business Service Management
 * c. Maintaining alignment
 * d. Optimizing alignment
 * 1) The role of automation in achieving business outcomes
 * 2) Implementing best practices and standards-based frameworks
 * a. ITIL
 * b. ISO 9000
 * c. Six Sigma
 * 1) Measuring and reporting on business outcomes
 * a. Business-centric metrics/KPIs
 * b. Role-based dashboards
 * 1) Lifecycle approaches to cross-functional IT challenges
 * a. Change management
 * b. SOA
 * c. Application performance and management